Refund policy

All sales are final. We do not accept returns or offer refunds for change of mind, incorrect orders, or any reason other than items that arrive damaged or defective.

 

Damaged or Defective Items

Please inspect your order upon delivery and contact us within 7 days at info@idealhealthnyc.com if your item arrives damaged, defective, or if you received the wrong product. We will make it right with a replacement.

 

Lost or Stolen Packages

Once your order has shipped and is marked as delivered by the carrier, we are not responsible for lost or stolen packages. Please make sure your shipping address is correct and secure. If tracking shows your package as delivered but you did not receive it, please contact the carrier directly to file a claim.

 

Non-returnable Items

Perishable goods, food products, supplements, and any opened items cannot be returned.

 

Questions about this policy? Contact us at info@idealhealthnyc.com.